Built for businesses that serve customers

Stop guessing whatyour customers want.

Comment cards get thrown away. Yelp reviews come too late. Feedbaxster captures real-time feedback at every touchpoint — turning the voices of the people you serve into your biggest advantage.

Join the WaitlistSee How It WorksBook a Demo
The Problem

You're flying blind

Your customers have opinions. Most of them leave without sharing. Then someone posts a one-star review.

Comment Cards Nobody Reads

Paper feedback piles up in a drawer. Even when customers fill them out, the insights never make it to the people who can act on them.

Reviews You Can't Control

Yelp and Google reviews show up days later, usually from your angriest customers. By the time you see one, you've already lost that person plus everyone who reads it.

96%1
of unhappy customers stay silent

The Silent Walkout

Most unhappy customers don't say a word. They just stop coming. You won't know why your regulars disappeared.

17%2
of customers see any improvement

Guessing Games

Wait time? Menu? Music? Without real feedback, you're changing things based on hunches.

  1. 11st Financial Training Services; corroborated by Esteban Kolsky, ThinkJar (former Gartner analyst)
  2. 2Medallia, State of Customer Experience Report (2026)
How It Works

From scan to insight

Four steps from a scan to a decision you can act on.

01
Capture

Put a QR code on every table

Print a QR code and stick it wherever customers can see it: tables, counters, receipts, menus. They scan with their phone camera. No app, no signup.

Works on any phone
No app required
Custom branding
Print-ready designs
+1 feedback
+1 feedback
02
Analyze

AI reads between the lines

The AI looks at the words, not the star count. It tags sentiment, picks up recurring themes, and surfaces urgent issues the moment a response comes in.

Sentiment scoring
Theme detection
Priority flagging
Trend identification
Positive
68%
Neutral
24%
Negative
8%
03
Alert

Know instantly when something's off

Negative feedback pings the right manager right away, so you can fix the problem before it becomes a Yelp review. Kitchen issues go to the chef; service issues go to the floor.

Real-time alerts
Manager routing
Escalation rules
Response tracking
!
Urgent Feedback
Assigned to Manager
3 new responses
04
Improve

See what's actually working

The dashboard shows what's landing and what isn't. Filter by location, shift, or time window. No data science degree needed.

Simple dashboard
Trends by location
Shift comparisons
Actionable insights
Satisfaction Score+12%
Features

Built for businesses that listen

Everything you need to hear your customers and act before they walk.

QR Codes Everywhere

Print QR codes for tables, counters, receipts, menus. Customers scan with their phone. No app. Works on any browser.

AI Sentiment Analysis

Reads context, not keywords. Knows 'sick food' doesn't mean 'food made me sick'.

Instant Alerts

Negative feedback pings the right manager the moment it comes in.

Simple Dashboard

See what's working and what isn't at a glance. Track trends by location, shift, or time window. No data science degree needed.

Team Routing

Send feedback to the right person. Kitchen issues to the chef, service to the floor manager.

Your Branding

Custom colors, logo, and questions. It looks like yours, not ours.

Multi-Location

Compare feedback across locations. See which spots are doing well and which need work.

5-Minute Setup

Sign up, generate your QR code, print it. That's it. No IT department required.

Scan to share feedback

Powered by Feedbaxster

New feedback

Table 7, Main St.

QR Collection

From table to dashboard in one scan

Place QR codes on tables, counters, receipts, menus. Customers scan with their phone and share feedback in seconds. No app. No friction.

No App Needed

Customers scan and type. Works on any phone, any browser.

Location Tracking

Know which table, counter, or location the feedback came from.

Real-time Dashboard

Feedback lands in your dashboard the moment it's submitted.

Generate your first QR code

What's one customer actually worth to you?

Three sliders. One number. It's always bigger than you think.

Average spend per visit$5
Visits per month4 visits
Average customer lifetime24 months

One customer is worth

$480

Retaining 10 more customers this year is $4,800.

Feedbaxster catches unhappy customers before they walk out.

Start free
Pricing

Simple, honest pricing

Start free. Scale as you grow. No hidden fees.

Free

$0/month

Perfect for getting started with feedback collection.

  • 1 business
  • 1 location per business
  • 3 team members
  • 3 QR codes
Get Started Free

Basic

$19/month

For small teams that need more flexibility.

  • 1 business
  • 1 location per business
  • 3 team members
  • 5 QR codes
  • Basic widget customization
  • Email notifications
  • Branded QR codes (logo, colors, shapes, frame)
Start Free Trial
Most Popular

Business

$49/month

For growing businesses that need the full toolkit.

  • 5 businesses
  • 3 locations per business
  • 5 team members
  • 25 QR codes
  • AI-powered insights & responses
  • Full widget customization
  • Email notifications
  • Branded QR codes (logo, colors, shapes, frame)
Start Free Trial

Pro

$99/month

For scaling teams that need seats on demand.

  • Unlimited businesses
  • Unlimited locations per business
  • 5 team members included
  • +$10/seat for additional members
  • Unlimited QR codes
  • AI-powered insights & responses
  • Full widget customization
  • Email notifications
  • Branded QR codes (logo, colors, shapes, frame)
Start Free Trial

Enterprise

Custom

For franchises and chains with custom needs.

  • Dedicated support
  • Custom onboarding
  • Volume pricing
Contact Sales

Have more questions? Contact sales

All plans include a 14-day free trial. No credit card required.

FAQ

Common questions

No. Customers scan the QR code with their phone camera and a feedback form opens in their browser. No app, no account. Just scan and type.
Once you sign up, you can generate QR codes from the dashboard in seconds. Download them as print-ready PDFs sized for table tents, receipts, countertop signs, or stickers. You can also customize the design to match your branding.
The AI flags suspicious or abusive submissions automatically. You can moderate feedback before it counts toward your reports and set up filters to catch spam. Submissions are also rate-limited to prevent someone from flooding the form.
It works for any business with walk-in customers: restaurants, cafes, salons, retail, gyms, hotels, medical offices, auto shops. If you serve people in person, Feedbaxster can help you hear from them.
Yelp and Google reviews are public, show up days later, and skew toward your angriest customers. Feedbaxster captures private feedback while customers are still in your business, so you have a chance to fix things before they post.
It scores every response for sentiment (positive, neutral, negative), pulls out recurring themes (food quality, wait time, cleanliness), and flags urgent issues so you see them first. Unstructured text turns into something you can act on.

Ready to hear what your customers really think?

We're helping local businesses catch problems early and keep their regulars coming back.

Join the WaitlistBook a Demo

We're in early access. Join the waitlist to get in.